Billing FAQs

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How do I contact the Billing Department?

For your convenience, we have three ways you can reach us:

  • Online Patient Portal

    Available 24 hours a day, seven days a week, you can pay your bill online, update your insurance information, review account details and print your statement.

    Patient Portal

  • Interactive Voice Response - (866) 481-7574

    Review account details and pay your bill over the phone 24 hours a day, seven days a week. No hold time.

  • Customer Service Representative - (866) 481-7574

    You'll have access to our full range of financial services Monday through Friday, from 8:00 am to 5:00 pm.

    Note: To verify your identity, have access to either your account number or the phone number associated with your account, and the patient's date of birth.

What can I expect after my appointment?

  • If you provided health insurance information, we will file a claim. On average, insurance companies take between 21 to 45 days to process and respond to claims.
  • If there is a balance on the account after the insurance claim is processed, FRi - Diagnostic Imaging will generate a patient billing statement within seven days of the insurance company's response. You may receive an Explanation of Benefits from your insurance company prior to receiving a statement from FRi - Diagnostic Imaging.
  • If you do not have insurance and did not pay for your service in full, you will receive a statement within 14 to 21 days from your date of service. If you receive a statement in error, contact Customer Service by calling (866) 481-7574.
  • If you have an outstanding balance, you may receive automated phone calls to remind you to take action to resolve your account.

How can I request an itemized bill?

Allow seven days for services to be entered into our billing system, and then visit the following link:

Patient Portal

or contact Customer Service by calling (866) 481-7574.

What if I paid my deductible or co-pay at the time of service?

The deductible and co-pay amounts collected at the time of service are an estimate. Your insurance company will not calculate patient responsibility until your claim is processed for payment.

What if I am due a refund?

Refunds take up to four weeks to process from the date of overpayment. If you are not certain that you are due a refund or you have a concern regarding your refund, visit https://patient.ezmedinfo.com/FLRI or contact Customer Service by calling (866) 481-7574.

What if my insurance company denies my claim?

If your insurance company denies your claim, we will work with you to resolve the problem. You may receive an Explanation of Benefits from your insurance carrier showing the reason for denial; this does not always mean you have a financial responsibility. If we need your assistance or if you do have a financial responsibility, we will send you a statement.

How many statements will I receive?

We will send you one statement after your insurance company responds to your claim indicating your financial responsibility.

I was seen under a Worker's Compensation injury claim. Why did I receive a bill?

If you receive a bill and it is related to a Worker's Compensation injury claim, contact us immediately with the name and address of the Worker's Compensation insurance company, your claim number, the adjuster's name and telephone number, and most importantly, the date of the injury.

I was involved in an automobile accident. Why did I receive a bill?

If you receive a bill from us and it's related to an automobile accident, contact us immediately with the name and address of the automobile insurance carrier, the policy number and the adjuster's name and telephone number. Remember that these types of claims are time sensitive. Additionally, if you would like us to file a secondary claim to your automobile insurance using your health insurance policy, you must provide that information as well.